Privacy Policy

Last updated: August 26, 2024

Introduction

basin-ibis operates wilderness tourism services in Canada. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our website and booking processes.

By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our website or services.

Information We Collect

Information You Provide Directly

When you interact with our services, we may collect:

• Name and contact information (email address, mailing address)
• Booking preferences and selected services
• Number of participants and travel dates
• Emergency contact information
• Health and fitness information relevant to wilderness activities
• Dietary restrictions and accessibility requirements
• Payment and billing information

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on site
• Referring website or search terms used
• Cookie data and local storage preferences

How We Use Your Information

We use collected information for the following purposes:

• Processing and confirming bookings
• Communicating about trip details, itinerary changes, and safety information
• Assessing participant suitability for specific expeditions
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending occasional updates about new programs (with your consent)

Information Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information in the following circumstances:

• With service providers who assist with operations (payment processing, insurance, permits)
• With guides and local partners directly involved in your expedition
• When required by law or to protect safety in emergency situations
• With your explicit consent for specific purposes

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically maintained for seven years for liability and tax purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Object to certain processing activities

Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie settings through your browser preferences. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent. Participants under 18 must be accompanied by a legal guardian.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

basin-ibis
732 Cordova Street West
Vancouver, British Columbia V6B 1E4
Canada
Email: [email protected]